Information on Impacted & Cancelled Princess Cruises
Updated March 17, 2021 1:05am AWST
Statement from Princess Cruises: Like so many facets of life, travel has been hit hard by recent events. It is with a heavy heart that Princess Cruises has made the extremely difficult decision to temporarily pause our global ship operations. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. You don’t need to take any action to receive the default compensation offer.
Cruises from Seattle through June 27, 2021View Details & List of Affected Cruises (PDF)
Cruises from Los Angeles, Ft. Lauderdale and Rome through June 30, 2021View Details & List of Affected Cruises (PDF)
2021 Europe Cruises to and from Southampton through September 25, 2021View Details & List of Affected Cruises (PDF)
2021 Cruises to/from Vancouver (Gulf of Alaska Cruises, Alaska Cruisetours and Pacific Coastals)2021 Canada & New England Cruise from SouthamptonView Details & List of Affected Cruises (PDF)
Cancellations Related to the Sale of Pacific PrincessView Details & List of Affected Cruises (PDF)
All Remaining Cruises through May 14, 2021View Details & List of Affected Cruises (PDF)
All Cruises through March 31, 2021All 8-day and Longer Cruises to and from the U.S. through November 1, 2021All Cruises to and from Japan through June 25, 2021View Details & List of Affected Cruises (PDF)
All Remaining Cruises Departing through December 31, 2020View Details & List of Affected Cruises (PDF)
All Cruises Departing from Australia & New Zealand through May 31, 2021View Details & List of Affected Cruises (PDF)
Transfer of Star Princess to P&O Cruises AustraliaView Details & List of Affected Cruises (PDF)
Cancellations Related to the Sale of Sea Princess and Sun PrincessView Details & List of Affected Cruises (PDF)
All Australia & New Zealand Cruises Departing through December 18, 2020View Details & List of Affected Cruises (PDF)
2021 World Cruise on Island Princess, 2021 Circle South America on Pacific Princess and Associated CruisesView Details & List of Affected Cruises (PDF)
All Cruises Sailing In and Out of Australia Departing September 19 – October 31, 2020All Other Remaining Cruises Sailing through December 15, 2020View Details & List of Affected Cruises (PDF)
All Cruises Sailing In and Out of Australia Departing August 29 – September 17, 2020 All September and October Cruises In and Out of Vancouver and Seattle and All 7-day Cruises Roundtrip from San Francisco Departing in September and October 2020All Cruises Roundtrip Keelung Departing August 2020View Details & List of Affected Cruises (PDF)
All Remaining Alaska, Canada & New England and Europe Cruises and Cruisetours in 2020 All Remaining Australian and Caribbean Cruises through August, Japan Cruises through October 1 and Taiwan Cruises in JulyAll Fall 2020 Tahiti & French Polynesia Cruises on Pacific PrincessView Details & List of Affected Cruises (PDF)
Summer 2020 Cruises Departing May 11 – June 30, 2020 All 2020 Alaska Cruises and Cruisetours for Star, Golden, Pacific, Coral, Royal & Grand Princess July 2020 Mediterranean Cruises for Enchanted Princess Select Australia Homeport Cruises for Sun & Sapphire Princess Departing June 23 – September 7, 2020View Details & List of Affected Cruises (PDF)
Select Australia Homeport Cruises for Sea, Sun & Sapphire PrincessDeparting May 8 – June 15, 2020View Details & List of Affected Cruises (PDF)
All Destinations & ShipsDeparting March 12 – May 10, 2020View Details (PDF)
Princess updated their policies to give guests flexibility while booking cruises during this unusual time.View Book with Confidence Cancellation Policy
Cruises from Seattle through June 27, 2021View Details & List of Affected Cruises (PDF)
Cruises from Los Angeles, Ft. Lauderdale and Rome through June 30, 2021View Details & List of Affected Cruises (PDF)
2021 Europe Cruises to and from Southampton through September 25, 2021View Details & List of Affected Cruises (PDF)
2021 Cruises to/from Vancouver (Gulf of Alaska Cruises, Alaska Cruisetours and Pacific Coastals)2021 Canada & New England Cruise from SouthamptonView Details & List of Affected Cruises (PDF)
Cancellations Related to the Sale of Pacific PrincessView Details & List of Affected Cruises (PDF)
All Remaining Cruises through May 14, 2021View Details & List of Affected Cruises (PDF)
All Cruises through March 31, 2021All 8-day and Longer Cruises to and from the U.S. through November 1, 2021All Cruises to and from Japan through June 25, 2021View Details & List of Affected Cruises (PDF)
All Remaining Cruises Departing through December 31, 2020View Details & List of Affected Cruises (PDF)
All Cruises Departing from Australia & New Zealand through May 31, 2021View Details & List of Affected Cruises (PDF)
Transfer of Star Princess to P&O Cruises AustraliaView Details & List of Affected Cruises (PDF)
Cancellations Related to the Sale of Sea Princess and Sun PrincessView Details & List of Affected Cruises (PDF)
All Australia & New Zealand Cruises Departing through December 18, 2020View Details & List of Affected Cruises (PDF)
2021 World Cruise on Island Princess, 2021 Circle South America on Pacific Princess and Associated CruisesView Details & List of Affected Cruises (PDF)
All Cruises Sailing In and Out of Australia Departing September 19 – October 31, 2020All Other Remaining Cruises Sailing through December 15, 2020View Details & List of Affected Cruises (PDF)
All Cruises Sailing In and Out of Australia Departing August 29 – September 17, 2020 All September and October Cruises In and Out of Vancouver and Seattle and All 7-day Cruises Roundtrip from San Francisco Departing in September and October 2020All Cruises Roundtrip Keelung Departing August 2020View Details & List of Affected Cruises (PDF)
All Remaining Alaska, Canada & New England and Europe Cruises and Cruisetours in 2020 All Remaining Australian and Caribbean Cruises through August, Japan Cruises through October 1 and Taiwan Cruises in JulyAll Fall 2020 Tahiti & French Polynesia Cruises on Pacific PrincessView Details & List of Affected Cruises (PDF)
Summer 2020 Cruises Departing May 11 – June 30, 2020 All 2020 Alaska Cruises and Cruisetours for Star, Golden, Pacific, Coral, Royal & Grand Princess July 2020 Mediterranean Cruises for Enchanted Princess Select Australia Homeport Cruises for Sun & Sapphire Princess Departing June 23 – September 7, 2020View Details & List of Affected Cruises (PDF)
Select Australia Homeport Cruises for Sea, Sun & Sapphire PrincessDeparting May 8 – June 15, 2020View Details & List of Affected Cruises (PDF)
All Destinations & ShipsDeparting March 12 – May 10, 2020View Details (PDF)
Princess updated their policies to give guests flexibility while booking cruises during this unusual time.View Book with Confidence Cancellation Policy
Frequently Asked Questions
What is a Future Cruise Credit (FCC)?A Future Cruise Credit (FCC) is essentially a voucher for future travel. It has a monetary amount associated with it, and it is provided in lieu of a refund.
How long will it take to get my refund?We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.
What if I cancelled a booking on a cruise that Princess is now cancelling?You can check the relevant cruise details on this page to see if you qualify for any additional compensation.
Can I use my FCC to pay for more than one cruise?Yes. If the amount of your credit is greater than the cruise fare of your new booking, you can apply the remaining FCC balance on additional future bookings up to the expiration date.
How will I know when my FCC is ready?We will automatically take care of it and email you when it’s done. You can also log into your My Princess account on princess.com to see your FCC balance.
If I make a new booking on cruisesfromfremantle.com.au, how do I activate my FCC? Do I have to call into the Contact Centre?Once your FCC has been built, the website automatically applies the FCCs available when you input your name and address. You don't even need to sign on. The website will pull these credits for all the eligible names provided during the booking process, including guests 2, 3, 4, and the balance summary will show the FCC as a line-item credit. If you do not want the FCC applied, you will need to call the Contact Center to have it removed.
How are FCCs distributed across the guests on my booking?FCCs are given per person based on the cancellation fee calculated from your individual cruise or cruisetour fare.
What happens to my FCC if the booking I used it on cancels?The Future Cruise Credit will remain attached to your profile until it expires. If you cancel a booking where you used an FCC, it goes back to your profile, and you can re-use it before the expiration date. In the event the original FCC is expired, it will be reissued with a new expiration date.
If I have an onboard credit (OBC) from a Future Cruise Deposit (FCD) on a booking that is cancelled, will the OBC be honored on my next cruise?Yes, it will. In most cases, the original FCD will automatically be available to apply to your next cruise from your My Princess account. In the event an FCD had reached its expiration date since being applied, please contact our Customer Relations team to have the OBC reinstated.
How long will it take to get my refund?We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.
What if I cancelled a booking on a cruise that Princess is now cancelling?You can check the relevant cruise details on this page to see if you qualify for any additional compensation.
Can I use my FCC to pay for more than one cruise?Yes. If the amount of your credit is greater than the cruise fare of your new booking, you can apply the remaining FCC balance on additional future bookings up to the expiration date.
How will I know when my FCC is ready?We will automatically take care of it and email you when it’s done. You can also log into your My Princess account on princess.com to see your FCC balance.
If I make a new booking on cruisesfromfremantle.com.au, how do I activate my FCC? Do I have to call into the Contact Centre?Once your FCC has been built, the website automatically applies the FCCs available when you input your name and address. You don't even need to sign on. The website will pull these credits for all the eligible names provided during the booking process, including guests 2, 3, 4, and the balance summary will show the FCC as a line-item credit. If you do not want the FCC applied, you will need to call the Contact Center to have it removed.
How are FCCs distributed across the guests on my booking?FCCs are given per person based on the cancellation fee calculated from your individual cruise or cruisetour fare.
What happens to my FCC if the booking I used it on cancels?The Future Cruise Credit will remain attached to your profile until it expires. If you cancel a booking where you used an FCC, it goes back to your profile, and you can re-use it before the expiration date. In the event the original FCC is expired, it will be reissued with a new expiration date.
If I have an onboard credit (OBC) from a Future Cruise Deposit (FCD) on a booking that is cancelled, will the OBC be honored on my next cruise?Yes, it will. In most cases, the original FCD will automatically be available to apply to your next cruise from your My Princess account. In the event an FCD had reached its expiration date since being applied, please contact our Customer Relations team to have the OBC reinstated.